Gear up with a web-controlled IVRS service
A well-designed Customer Relationship Management setup is a prerequisite for professional customer service nowadays. Let's Answer is an auto-receptionist, an effective channel for product or service promotions and a versatile hotline for information retrieval.

Easy to use and setup, it requires absolutely no technical assistance and helps you offer quality customer service around the clock. Moreover, while incoming calls can be diverted to different departments directly, it helps save manpower resources and achieves better time management.

How it helps your business

• An IT equipment distributor to distinguish calls for
  • Maintenance
  • Technical support
  • Request of information by fax
    
    
• A travel agency to distinguish calls for
  • Ticket booking
  • Package enquiry
  • Operator assistance
  • Request of the latest promotions by fax
    
    
• A merchandizing firm to distinguish calls for
  • General enquiry
  • Sweater procurement
  • Menswear procurement
  • Shipping schedule enquiry

Key Features

• Web/Phone operation
  • Configure call flow and voice prompts through a   user-friendly web interface. You can also create your welcome greetings and promotional message by uploading MP3 files to the system or simply record over the phone.
    
    
• Multi-language
  • Supports Cantonese, English and Putonghua.
    
    
• Fax on demand
  • The system will automatically send out preset documents to a fax number entered by the caller.
    
    
• Voice mail recording
  • Voice mail recordings will be sent to specified e-mail accounts in WAV files.
    
    
• Interruption-free operation
  • With the server residing at the data center, it ensures interruption-free operation by means of Internet access.