The Customer shall observe and be bound by the following terms in relation to the provision of Services by Hutchison: -

1. DEFINITIONS
Unless otherwise stated, the following words and expressions shall have the following meanings:

2. AGREEMENT
The Agreement between Hutchison and the Customer is effective upon the acceptance by Hutchison of the Application (either by the commencement of provision of the Services to the Customer, by Hutchison taking any action in connection with or in preparation for (whether or not to the knowledge of the Customer) the provision of the Services or by other means as determined by Hutchison and notified to the Customer from time to time). The Agreement shall continue in force (notwithstanding the expiry of the Minimum Subscription Period) until terminated in accordance with the terms and conditions of the Agreement.

3. FEES AND CHARGES
The Customer agrees that :

• a. Should the Customer cancel the Services after the Agreement has come into effect but before the rendering and/or billing of any Services, the Customer shall, notwithstanding the cancellation, be liable for all costs, expenses and/or fees incurred by Hutchison in connection with or in preparation for the provision of the Services to the Customers.

• b. Payment is due on the payment due date specified in Hutchison's bill or, if no date is specified, on the date 14 days after the issue date of the bill by Hutchison. The Customer shall pay the full amount of such bill (including without limitation all applicable taxes, tariffs, duties or impositions of a similar nature imposed by any government or other authority) without set off or deduction. If full payment has not been made on that date, Hutchison may charge interest on all sums outstanding at the rate of 2% per month on a daily basis from the date the payment was due to the date full payment is received by Hutchison and charge the Customer a collection agent fee and handling fee as Hutchison shall deem fit.

• c. Hutchison may bill the Customer for subscription or monthly Charges in advance on monthly or quarterly basis and for Charges (if any) in arrears on monthly basis. Hutchison reserves the right to amend the billing period and to submit interim bills to the Customer. The connection Charge (if applicable) will be included in the first bill to the Customer.

• d. The Customer shall be liable for all Charges whether the Services in relation to such Charges were used by the Customer or by any other third party with or without the Customer's authority knowledge or consent. Unless otherwise expressly stated or decided by Hutchison, pre-paid Charges are non-refundable.

• e. Hutchison may vary the Charges and introduce new Charges at any time and in accordance with the relevant Licence (if applicable).

• f. Hutchison may require the Customer to provide a deposit as security for the Customer's payment of any sums due to Hutchison and may at any time vary the amount of such deposit's amount at Hutchison's discretion. Hutchison may apply such deposit to reduce or pay any sums due to Hutchison on whatsoever account at any time. The Customer shall fund up the deposit by paying an amount equals to the reduced amount into the Customer's account as may be required by Hutchison from time to time. No interest shall accrue on any deposit held by Hutchison. Any deposit remaining following termination of the Agreement will be returned to the Customer after deducting any such sums due to Hutchison provided that the deposit is claimed by the Customer in writing within 3 months of the date of termination.

• g. Hutchison reserves the right to apply a credit limit from time to time for Charges incurred by the Customer and to suspend access to the Services, in whole or part, if the limit is exceeded.

• h. Hutchison may transfer or apply any credit balance of the Customer to settle any amount owed by the Customer to Hutchison whether under the Agreement or any other arrangement between the Customer and Hutchison. The Customer hereby authorises Hutchison to make payment on his or her behalf out of such credit balance (if any) to set off any amount in any account owed by the Customer to Hutchison from time to time. The Customer agrees that any credit or payment information held by Hutchison about the Customer is held for the purpose of this paragraph h.

• i. The Customer acknowledges that Hutchison's agent may bill the Customer on behalf of Hutchison and such bill will be valid as if rendered by Hutchison and that bill will not prejudice any right of Hutchison to subsequently claim against the Customer.

• j. The Customer agrees that unless otherwise expressly provided no unused "free minutes/hours/talktime" (if any) as specified in the Application, tariff or service plan selected by the Customer (or otherwise allotted to the Customer) may be carried forward to the following month and that no credit or refund is available in respect of any time when all or part of the Services are inoperable, limited, suspended, or otherwise unavailable to the Customer.

• k. In case of disputes over any usage or other Charges, Hutchison's decision based on its Services usage records and those of any third party who may assist Hutchison to provide the Services shall be final and binding on the Customer.

• l. If any Charges stated in any bill is not queried within 15 days of the date of the bill then it will be deemed accepted by the Customer.

• m. After the expiry of the Minimum Subscription Period, save for the Service was terminated pursuant to Clause 5 below, the Customer agrees to continue to subscribe the Service and to pay the monthly charges based on the tariff price of that Service as published by Hutchison from time to time after the Minimum Subscription Period.

• a.Hutchison will use its reasonable efforts to provide the Services. However, Hutchison may suspend the Services in whole or in part at any time without notice if:
  (i) Hutchison considers it necessary to safeguard provision of the Services or the integrity of the Networks; or
  (ii)the Networks or the Equipment fail or require modification or maintenance; or
  (iii)in Hutchison's reasonable opinion, there is or has been unauthorised, unlawful or fraudulent use of the Services or the Customer's use of the Services or Equipment is causing or may potentially cause damage or interference to the Networks or Equipment; or
  (iv) it is necessary to comply with a direction or request of the Office of the Telecommunications Authority or other competent authority; or
  (v) the customer does not comply with any of the terms of the Agreement or in any circumstances where Hutchison will be entitled to terminate the Agreement.
  The Customer shall remain liable for all Charges during the period of suspension unless, in Hutchison's reasonable discretion, Hutchison decides otherwise.

• b. Hutchison may disconnect the Services in whole or in part, at any time without notice if the Customer does not comply with any of the terms of the Agreement or in any circumstances where Hutchison will be entitled to terminate the Agreement. The Customer will remain liable for all Charges prior to such disconnection. Hutchison reserves the right to charge for reconnection and require revised terms and conditions including terms of payment.

5. TERMINATION OF AGREEMENT

• a. Either party may terminate the Agreement by giving one month's written notice to the other.
• b. Hutchison may terminate the Agreement in whole or in part or any Services or any part thereof immediately, if in Hutchison's opinion:
  (i) the Customer has failed to pay Hutchison any sums due by the Customer to Hutchison on the due date; or
  (ii) the Customer is in breach of any of the terms of the Agreement or fails to comply with any reasonable requirement of Hutchison in relation to the use of the Networks or Services; or
  (iii) the Customer becomes insolvent or bankrupt or Hutchison has reasonable cause to believe that the Customer is unable to pay the Charges; or
  (iv)there is any unauthorised modification, alteration or tampering with the Equipment used by the Customer in conjunction with the Services, including the copying of any electronic serial number or other information comprised therein; or
  (v) there is fraud, misuse or unauthorised use of the Services by any person, regardless of whether the Customer consented to or had knowledge of such fraud, misuse or unauthorised use; or
  (vi) Hutchison ceases to make the Networks (if applicable) or the Services or any part thereof available for any reason; or
  (vii) any of the information provided by the Customer under or pursuant to the Agreement is found to be false or Hutchison has reasonable ground to believe that such information is false or inaccurate.
• c. If the Agreement is terminated by the Customer under Clause 5(a) or by Hutchison under Clause 5(b) (other than under paragraph 5(b)(vi)) before the Minimum Subscription Period has expired, then the Customer shall pay Hutchison the Cancellation Fee on termination.
• d. Where the Customer has subscribed for more than one Service or has more than one account with Hutchison, Hutchison shall have the right to forthwith terminate or temporarily disconnect the Services in whole or part if any Charges for any of the Services or under any of the Customer's accounts with Hutchison remain unpaid after becoming due.
• e. Termination of the Agreement will not affect any rights or liabilities of the parties which have arisen prior to the date of termination.
  

6. LIMITATION OF LIABILITY

• a.Subject to paragraphs below :
  (i) Hutchison shall not be liable to the Customer in the event that Hutchison is unable to perform an obligation or provide the Services to the Customer because of any factor outside Hutchison's control (including without limitation acts of God, industrial action, default or failure of a third party, governmental action), interruption of Services or Hutchison's refusal to provide Services pursuant to the provisions of the Agreement.
  (ii) All conditions, warranties and representations implied by law in relation to the provision of the Equipment and the Services by Hutchison are excluded unless otherwise specified in the Agreement. Without limitation to the foregoing, Hutchison shall not be liable to the Customer for any failure, delay, malfunction or non-performance of the Services or the Equipment or any function relating thereto directly or indirectly due to the advent of year 2000.
  (iii) In no event will Hutchison, its employees, agents or sub-contractors be liable for any loss incurred by or any damage howsoever caused to the Customer or any Person arising out of or in connection with the Agreement or any Services or Equipment provided or omitted to be provided under the Agreement, whether in contract, tort or otherwise and, whether direct or indirect, consequential or contingent, and whether foreseeable or not, including without limitation any financial loss or loss of business, profit, savings, revenue, data, goodwill or use of any equipment.
  (iv) Without limiting paragraphs (ii) and (iii) above, Hutchison and other third party suppliers including without limitation any information provider shall not be under any liability whatsoever (whether in tort or contract or otherwise) to the Customer or to any Person for any cost, expense, loss, damage or compensation arising out of or in connection with any incorrect record, omission, transmission, communications, mixing or divulging of Messages or any destruction of Messages.

• b. Any claim by the Customer against Hutchison arising out of the Agreement must be notified in writing to Hutchison within one year of the incident giving rise to such claim failing which the Customer will be deemed to have waived the Customer's rights in respect of such claim.

• c. Nothing under this Clause 6 shall limit or exclude Hutchison's liability which is not permitted to be limited or excluded under Hong Kong law.

• d. Hutchison's employees, agents and sub-contractors shall have the benefit of the rights, exclusions and limitations of the provisions in this Clause 6 as if such provisions were expressly for their benefit. To the extent of this Clause 6, Hutchison is entering into the Agreement not only on its own behalf, but also as agent and trustee for such employees, agents and sub-contractors.

7. ALLOCATION OF NUMBERS
The Customer will not acquire any rights in any numbering issued or assigned to the Customer including without limitation to Station A-call/private page telephone number or other telephone, mobile or personal number and Hutchison reserves the right to modify, withdraw, change or reallocate such number, subject to contrary directions by the Telecommunications Authority and any contrary terms contained in the Licence. Hutchison will endeavour to give the Customer prior written notice as may be reasonable and practicable in the circumstances unless such modification, withdrawal, change or reallocation is due to termination or suspension of the Services in accordance with the Agreement.

8. THE CUSTOMER'S RESPONSIBILITY
The Customer agrees that:

• a. The Customer shall not use the Services for any improper, immoral, defamatory or unlawful purpose or for any unsolicited advertising messages or promotions nor allow others to do so.

• b. The Customer shall only use Equipment approved for use with the Networks and comply with all relevant legislation or regulation relating to its use.

• c. The Customer shall not act in such a way that the operation of the Networks or other lawful telecommunications services or equipment or the provision of Services will be jeopardized or impaired.

• d. The Customer will not disclose to any Person any personal identification number or password or login ID issued by Hutchison to the Customer or any other access method authorised by Hutchison in writing from time to time, as the case may be, for use in conjunction with the Services. If the Customer becomes aware of any unauthorised access to the Services by any Person using the personal identification number given to the Customer, or if the Customer believes that the personal identification number given to the Customer has been lost or stolen, the Customer shall notify Hutchison immediately. Hutchison shall not be liable for any loss or damage the Customer sustains by reason of any such access to the Services or any such use of the Customer's personal identification number, login ID or password, as the case may be.

• e. The Customer shall pay all licence fees payable from time to time to the Hong Kong Government in connection with the Customer's use of the Services and/or Equipment (if applicable) to Hutchison at the time(s) specified by Hutchison.

• f. The Customer shall comply with Hong Kong law, other applicable law and the reasonable instructions of Hutchison relating to the Customer's use of the Services.

• g. At the time of application for the Services, the Customer shall supply to Hutchison its correct and complete information (including without limitation name, address, telephone number, identity card number or business registration certificate number as may be required) and notify Hutchison of any change or alteration to that information in writing as soon as practicable.

• h. The Customer will not acquire any rights or interest in any information obtained through information services subscribed to by the Customer, and agrees that the Customer will not re-distribute or disseminate such information to any third party. The Customer further agrees that such information shall be for its own personal use only and that it shall not use the same either in whole or in part for any illegal or improper purpose.

• i. The Customer shall forthwith notify Hutchison in writing in the event that the Customer changes, suspends or ceases to use any telephone, mobile or personal number (whether it is assigned by Hutchison or not) which is registered with Hutchison for the purpose of enabling Hutchison to provide the Services. The Customer shall fully indemnify Hutchison for all its costs, expenses, claims, demands, loss and damages suffered or incurred due to the Customer's failure to notify Hutchison as required in this paragraph i.

9. SUSPENSION OF SERVICES
If the Customer wishes to request suspension of the Services for a temporary period, not less than 7 days' prior written notice to such effect duly signed by the Customer personally shall be given to Hutchison. Hutchison may in its absolute discretion either accept or reject such request. The Customer shall continue to be liable for the Charges incurred in accordance with the Agreement until the request is accepted and the Services are suspended by Hutchison. Hutchison may upon the Customer's request but subject to Hutchison's sole discretion and payment by the Customer of all outstanding charges, an administration fee in an amount fixed by Hutchison from time to time and one month's monthly Charges in advance reconnect the Services.

10. PERSONAL INFORMATION
The Customer acknowledges and agrees that all information supplied to Hutchison in relation to the Agreement will be subject to the policies and practices of Hutchison under the Personal Data (Privacy) Ordinance.

11. GENERAL PROVISIONS

• a. Unless otherwise stated in the Special Terms (if any), the Agreement is the complete and exclusive statement of the agreement between the Customer and Hutchison in relation to the account(s) as specified in the relevant Application. The Agreement supersedes all understandings or prior agreements, whether oral or written, and all representations or other communications between the Customer and Hutchison in relation to the accounts as specified in the relevant Application.

• b. The Customer shall not assign, transfer, convey, licence or otherwise dispose of any of the rights and obligations under the Agreement whether, wholly or partially unless with the prior written consent of Hutchison.

• c. The Customer agrees to indemnify Hutchison for all losses, damages or expenses incurred by Hutchison in connection with the enforcement of the Agreement against the Customer.

• d. Hutchison will not be bound to verify the authenticity or authority of a signature or mark purportedly of or on behalf of the Customer. Any authorised signatory chop, business chop, personal seal, signature or mark appearing on the Agreement shall be binding on the Customer and Hutchison is irrevocably authorised to rely on any form, letter or document purportedly signed by or on behalf of the Customer.

• e. Any bill or written notice from Hutchison to the Customer will be sent to the address or facsimile number shown on the Application or such other address or facsimile number or e-mail address as the Customer may subsequently notify Hutchison in writing and such bill or notice shall be deemed served/received by the Customer within 48 hours of posting or immediately upon faxing if the transmission report indicates that the fax transmission was successful or immediately upon sending the e-mail.

• f. No failure or delay on the part of Hutchison to exercise any right, power or remedy under the Agreement shall operate as a waiver thereof nor shall any single or partial exercise by Hutchison of any right, power or remedy. The rights, powers and remedies provided herein are cumulative and are not exclusive of any rights, powers or remedies by law.

• g. Any waiver, concession or extra time Hutchison may allow the Customer is limited to the specific circumstances in which it has been given and it does not affect Hutchison's rights under the Agreement in any other way.

• h. If a term or condition of the Agreement is prohibited or unenforceable by law it shall be ineffective only to the extent of the prohibition or unenforceability. All other terms and conditions shall remain in full force and effect.

• i. Hutchison reserves the right to vary, delete, amend or add to the terms and conditions of the Agreement from time to time and such revision and/or addition shall become effective when published in accordance with the Licence requirement (if applicable), or displayed or notified the Customer in any manner as Hutchison thinks fit, irrespective of whether the Customer has actual notice or knowledge thereof. Continued use of the Services after the effective date will constitute acceptance by the Customer of such revision and/or addition without reservation.

• j. The General Terms are subject to the Special Terms (if any) and if there is any inconsistency between them, the Special Terms shall prevail to the extent of the inconsistency.

• k. The Agreement is governed by the laws of Hong Kong and the Customer submits to the non-exclusive jurisdiction of Hong Kong courts.

• l. The Agreement is available in both English and Chinese and both language versions shall have the same effect.

In addition to the General Terms and Conditions of Hutchison, the Customer shall also observe and be bound by the following terms and conditions in relation to the provision of fixed network services by Hutchison.

1. DEFINITIONS
Unless otherwise stated, words and expressions used in the following terms and conditions shall have the same meaning ascribed to them in the General Terms of Hutchison.

2. EQUIPMENT

• a. All Equipment shall remain Hutchison's property at all times and the Customer will not acquire any rights or title in them.

• b. The Customer shall not, nor permit any other person to alter, remove, add to, or otherwise interfere with the Equipment or any identifying marks or numbers on the Equipment.

• c. The Customer shall :
  (i) provide suitable accommodation, utility services and environmental conditions for the Equipment;
  (ii) use and operate all Equipment in a proper manner;
  (iii) keep any Equipment on the Customer's premises safe, and shall be liable to Hutchison for any loss or damage to the Equipment;
  (iv) notify Hutchison as soon as reasonably practicable of any damage, fault, theft or loss of the Equipment; and
  (v) allow Hutchison's employees, agents or sub-contractors to enter upon the Customer's premises for the purposes of inspecting, repairing, maintaining and/or removing the Equipment and shall provide safe access to and safe working conditions at the Customer's premises.

• d. In addition to the General Terms, Hutchison may suspend or terminate the Agreement, in whole or in part, immediately upon written notice to the Customer if the Customer does not provide Hutchison with the reasonable and safe access to the Customer's premises as required by the Agreement.

• e. Upon termination of the Agreement, the Customer shall:
  (i) immediately cease to use the Equipment and the Services; and
  (ii) permit or procure permission for Hutchison to remove any of Hutchison's Equipment from the Customer's premises and to terminate the Services at any reasonable time.

3. DIRECTORY INFORMATION

• a. The Customer is deemed to have consented to the inclusion of his name, address, business and telephone number(s) in Hutchison's directory in any medium for providing directory enquiry services unless the Customer requests in writing that such information not be listed in Hutchison's directory and directory enquiry database when making the Application or at any time thereafter.

• b. Hutchison shall not be liable to the Customer or any other Person for loss or damage (whether direct or indirect) resulting from delay or failure to provide directory information services or a public emergency call service or in connection with number porting arrangements except to the extent required by law.

All references to the General Service Terms and Conditions in the telecommunications services and tariffs previously published by Hutchison shall be deemed to be referred to the General Terms and Conditions and the Special Terms and Conditions for Fixed Network Services as published from time to time.

Terms and Conditions

1. This “Speed Guarantee” program only applies to subscribers of Hutchison Global Communications Limited (hereafter ‘The Company‘) who registered this program. This program guarantees that the subscriber shall enjoy at least 80% of local uploading and downloading speed as entitled under the specific service plans used by the respective subscribers by connecting to a designated speed test server appointed by The Company under 99.9% circumstances, which means

• i. Subscribers who registered the “Speed Guarantee” program of The Company while using specific 100Mbps service plan by connecting to a designated speed test server appointed by The Company shall be guaranteed to enjoy at least 80 Mbps local uploading/downloading transmission speed under 99.9% circumstances;

• ii. Subscribers who registered the “Speed Guarantee” program of The Company while using specific 50Mbps service plan by connecting to a designated speed test server appointed by The Company shall be guaranteed to enjoy at least 40 Mbps local uploading/downloading transmission speed under 99.9% circumstances;

2. “Speed Guarantee” program shall only covers the use of CAT5-E cable laying fiber-optic backbone provided by The Company that connect from the Modem Ethernet port (not including wireless access) at subscriber's premises to the speed test server of any designated speed test website specified by The Company, other websites of The Company or other third party's local or overseas websites are not included.



3. Minimum System Requirement for participating “Speed Guarantee” program of The Company: PC with Intel 1.6GHz CPU, 512MB system memory, Windows 2000/ XP and 100M Ethernet card or other system requirements as recommended by The Company from time to time.



4. Under circumstances listed below, The Company shall not offer such guarantee listed above:

• i. Subscriber does not equipped with computer system that meets the Minimum System Requirement for “Speed Guarantee” program of The Company . (Recommended computer system requirements, including but not limited to computer performance, software, applications and their settings, and hardware equipment, including network cards or cable)

• ii. Broadband service of the subscriber shall be affected by the computer software installed by the subscriber or other related factors and that causes the failure in achieving the guaranteed speed.

• iii. Periodic or emergent network maintenance or the network upgrading works resulting in internet service suspension or lower transmission speed or other circumstances and situations that The Company cannot reasonably foresee.

5. The Broadband transmission speed shall be affected by any usage of Broadband Phone or Broadband Television. Therefore, subscriber must switch off the Broadband Phone or Broadband Television to ensure the accuracy of speed transmission when conducting the speed test.



6. Criteria for Declaration of Low Transmission Speed

• i. Subscriber must equip with abovementioned Minimum System Requirement for “Speed Guarantee” program of The Company.

• ii. Subscriber must use the designated “Ultimate Speed Broadband” plan of 100Mbps or 50Mbps with registration of “Speed Guarantee” Program.

7. Procedures for Declaration of Low Transmission Speed

• i. For subscriber who complies with the conditions of declaration criteria , if subscriber considers The Company failed to provide the guaranteed transmission speed, please call 24-hour Customer Service Hotline 1222 of The Company. The customer service representative of The Company shall conduct a preliminary transmission speed test for the network over the phone.

• ii. If Customer service representative of The Company confirms the failure of The Company in providing the guaranteed transmission speed is identified as caused by potential network problem, a technician will be sent to conduct an onsite speed test for the subscriber.

8. Definition of “Affected day”

• i. Number of days counted from the date that Customer service representative of The Company replied and confirmed the declaration by the subscriber to the date that service resumed normal. It includes 2 periods of time.

• Waiting for maintenance period ( starting from the date that the declaration was replied and confirmed to the subscriber until one day before the onsite speed test date)
• Maintenance period after onsite speed test (starting from the date of onsite speed test until the day that maintenance job completed)

• ii. Under circumstances listed below, when The Company confirmed the service failed to achieve the guaranteed transmission speed and calculate the amount of compensation, “Waiting for maintenance period” shall be limited to a maximum of 2 days.

• Subscriber does not accept The Company's arrangement of onsite testing
• Onsite testing by technician of The Company could not be arranged within 2 days after reporting by the restriction of management office of the premises.
• The Company is not able to conduct onsite testing as scheduled due to any unforeseeable and uncontrollable circumstances.
• Technician of The Company is not able to contact the Subscriber at the time scheduled for on-site testing.



9. Testing Method and Compensation Principles:

• i. Technician of The Company shall visit and conduct onsite testing at subscriber's premises according to the appointed time schedule . However, The Company shall not conduct any inspection or system settings of subscriber's computer.

• ii. Technician of The Company shall be equipped with the CAT5-E cable and specific model of PC to access to internet service through Modem Ethernet port of subscriber, and show the transmission speed to subscriber on the spot .

• iii. To determine if the broadband service offered by The Company achieved the standard of the program or not shall be based on onsite testing result. The result of onsite speed test determine if the compensation can be proceeded or not and T he Company reserves the final decision . If the onsite test result achieves the transmission speed guaranteed by The Company under the “Speed Guarantee” program or if, after investigation, the problem is found to be derived from the subscriber (included but not limited to Subscriber does not equip with computer system which meets the Minimum System Requirement for “Speed Guarantee” program of The Company.), The Company shall levy an onsite inspection charge of HK$150 on the subscriber.

10. Compensation calculation

• i. According to the results of onsite speed test , if the broadband services provided by The Company to subscriber fails to achieve the standard of “Speed Guarantee” program, The Company shall compensate the subscriber with amount which equals to twice of the service fee charged for the number of “Affected day” calculated on pro-rata basis. (Compensation amount = [(Service charge of that billing cycle/no. of day for that billing cycle) x “Affected day”] x 2)

• ii. Compensation amount shall not exceed the monthly service fee of that billing cycle of the account payable for the subscriber, therefore, compensation will not be applicable to any free month offered by The Company.

11. The Company provides the “Speed Guarantee” program subject to its Terms and Conditions and that may be revised from time to time without prior notice. The Company reserves the final decision and all rights to revise the testing standards, compensation principle and to cancel the “Speed Guarantee” program anytime.



12. The service subject to General and Special Terms and Conditions of The Company.