| Q1. |
I am not using Windows. Can I subscribe to
your Hutchison Global Communications Residential Broadband service
(RBS)? |
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While we do advise the use of Windows 95 / 98
/ ME / NT 4.0 for the time being, we do also evaluate other
Operating Systems for RBS. |
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| Q2. |
I am currently using 56K dial-up service.
Do I need to terminate the dial-up service before subscribing
RBS? |
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That isn't necessary. We install a dedicated line
for RBS so it does not affect dial-up customer in any way. |
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| Q3. |
Does RBS provide email service?
If yes, what will be my email address and what is the storage
capacity? |
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Our package includes email service. The address
name will be customer_name@hgcbroadband.com. The storage capacity
is 10Mb. |
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| Q4. |
What is RBS transmission speed? Is the speed
guaranteed? |
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Currently, HGC RBS provides a speed of up to 10Mbps.
As it is a dedicated bandwidth facility for individual users,
the service is not affected by the number of users in the same
building or area. However, speeds in accessing the Internet
can vary due to a number of extraneous factors. These include
bottlenecks suffered by the web server at the other end, who,
for example, may not be able to deliver quality as high as 10Mbps.
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| Q5. |
Will the email service include SMTP and the
POP server? |
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Yes, a simple email guide will provide you with
the configuration. SMTP (Simple Mail Transfer Protocol) is an
Internet protocol used for sending emails, while, POP (Post
Office Protocol) is the Internet protocol used for receiving
emails. |
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| Q6. |
Does the bandwidth work on a shared basis?
If more then one customer is using it, will the bandwidth be
affected? |
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HGC RBS provides each individual user with up to 10Mbps
upstream and downstream bandwidth. Your bandwidth will not be
affected by other customers. |
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| Q7. |
Will I need a LAN Card? |
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Yes, you will need a LAN card. |
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| Q8. |
If I subscribe to RBS, will I be able to enjoy
video conferencing and other interactive applications? |
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Yes. Our service also offers you a public IP address
for interactive applications. |
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| Q9. |
What is the lead-time from service application
to installation? |
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Our target service commencement day for the RJ45
socket is 12 working days from the day the order is placed and
after the site survey is done. |
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| Q10. |
If I want more than one IP address, what should
I do? |
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You will need to give us your network diagram
with a description of your IP address applications. Our network
team will design a system to answer your needs. |
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| Q11. |
Is there any record or report that can list
our on-line applications? |
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I am afraid that no such facility is available
for the time being. |
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| Q12. |
Can I access RBS using a notebook? |
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Yes, provided that your notebook has a LAN port,
or otherwise all you need is to install an Ethernet network
interface card. The cost of this LAN card is HK$300. |
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| Q13. |
My PC is not equipped with a LAN card, do I
have to buy one? |
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HGC will supply a LAN card for desktop PCs free
of charge during installation. The LAN card for a notebook will
cost the customer HK$300 and a request needs to be made in advance.
The purchase price for a LAN card for a desktop PC is HK$150.00
(after the 1st installation) and HK$300.00 for a Notebook. |
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| Q14. |
Will RBS be disconnected for any reason? |
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Not under normal circumstances. |
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| Q15. |
Will there be free 56Kbps dial-up service? |
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We have no plan in this direction for the time
being. However, we will certainly keep our customers informed,
if and when it is on offer in the future. |
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| Q16. |
Does RBS have Internet Roaming services? |
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Yes we do. For details, please refer to our "Internet
Roaming" section under "User Guide". |
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| Q17. |
Do you provide 24-hour technical support? |
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Yes, you can call our 24-hour Customer Service
Hotline on 1222 for technical support at any time. |
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| Q18. |
What OS do I need on my terminal to enjoy your
RBS? |
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The following Operating Systems support our RBS:
Windows 95/98/SE, Windows ME, Windows NT 4.0 and Window 2000
Professional or above. |
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| Q19. |
What does the user file installed in my home
PC do? |
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The user file serves as HGC's default home page
and public IP assignment. |
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Q20.
|
Can I uninstall the user file? |
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We strongly recommend that you should not try
to uninstall the user file. If there is a need, please consult
our Customer Service Hotline on 1222, for the correct procedures.
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| Q21. |
How can I check the user file version? |
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To check the user file version, click the SSG icon with the
"right mouse button", then choose the "About" option on the
menu. It will show you the version number.
Please note that Version 2.2.9 has been released to cater
for Windows 2000 professional.
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| Q22. |
Can I place my user file on the Internet so
that other users can download it? |
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Your file is user specific. Therefore it cannot
be used by other PC users. |
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| Q23. |
Where can I get the user file? |
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The user file is a part of your new installation.
If you cannot find the file, our customer service team will
be able to help. Simply contact our hotline on 1222. |
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| Q24. |
Can I use "FTP" on HGC RBS? |
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For FTP access, our service uses the FTP passive
mode. Access is available through the user file provided. It
is a default file available in your PC upon installation. However,
if you find you do not have it, please call our hotline on 1222. |
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