HGC will make person-to-person marketing calls between Hong Kong time 09:00am and 10:00pm, unless customer has advised that a call at another time would be more convenient and acceptable.

Telephone number of the calling line will be displayed in our person-to-person marketing calls;

HGC’s telesales representatives will state our company name and purpose of the call when making person-to-person marketing calls to customers;

A 24-Hour service hotline 1220 is provided for customers to enquire or comment on the person-to-person marketing calls.

Customers may make unsubscribe request to telesales representatives or Hotline 1220. HGC will keep Unsubscribe Request List and arrange to stop providing person-to-person marketing calls within 10 working days after the request is received.

HGC will keep records of customers’ complaints and provide information of complaints upon request from the relevant telecom authority or public body.

When deploying automated dialing equipment, HGC will allow 15 seconds or four rings before disconnecting an unanswered call;

HGC will make endeavour to connect customers to HGC’s telesales representative within 2 seconds after the call has been answered;

HGC will provide statistics of deploying the equipment upon request from the relevant telecom authority or public body.

If HGC become aware customer is travelling overseas when call is made, we will disconnect the call immediately (if the call has not yet been answered);

If the call has been answered, HGC will politely state our company name, purpose of the call, and then terminate the conversation as soon as practicable.

HGC will follow the above operation guidelines to provide quality service for our valuable customers. For any further enquiry, please call 24-Hour Hotline 1220 or visit our website at www.hgc.com.hk