| Q1. |
What should I do when all appropriate lights
on the modem are on but I still cannot connect to the Internet?
|
| |
Please check if your computer has the correct
network setting as shown in the installation guide and try to
reset the modem by pressing the reset button on the modem. |
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|
| Q2. |
The system connects to the server normally,
however, there is no data flow. What should I do? |
| |
Please try to reset your modem by pressing the
top button on your modem. |
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|
| Q3. |
Sometimes I encounter slow speed, what can
possibly be the problem? |
| |
Many factors can affect connection speeds, e.g.
insufficient free hard disk space, execution of too many programmes
at the same time, accessing of overseas web site, performance
and traffic load at web servers, etc. |
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|
| Q4. |
I fail to connect my HGC-PowerCom Broadband
service to my PC. Why and what should I do? |
| |
Please check if the power of PC has been switched
on, your modem is properly installed and your computer has the
correct network setting as shown in the installation guide.
|
| |
|
| Q5. |
What should I do after I press the reset button
or having just plugged in the modem to the power socket?
|
| |
Please wait until the message light stops blinking
after pressing the reset button or just plugging in the modem
to the power socket. |
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|
| Q6. |
What is HGC-PowerCom Broadband service? |
| |
HGC-PowerCom is the next generation Internet access
technology which enables user to have high-speed access to explore
the Internet without additional wiring at home. |
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|
| Q7. |
What is unique about HGC-PowerCom Broadband
technology? |
| |
HGC-PowerCom Internet Access technology utilizes
the existing electrical wiring infrastructure in your home to
transmit data. This technology enables user to have Internet
connections via the power sockets in their home, which is not
possible with other technologies without additional hardware.
|
| |
|
| Q8. |
How does the HGC-PowerCom modem connect to
my computer? |
| |
To install the HGC-PowerCom modem is very simple.
You only need to connect the Ethernet Cable to the back of the
modem and onto your computer. (Ethernet cable is provided with
the modem) Insert the power plug into the power sockets in your
home and you are ready to connect to the HGC-PowerCom network.
|
| |
|
| Q9. |
Will I enjoy good Internet access speed? |
| |
HGC-PowerCom uses Dynamic Bandwidth Management
to ensure optimal usage for each user and hence all users have
ample bandwidth available at all times. |
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|
| Q10. |
Do I need my Windows CD to install HGC-PowerCom
Broadbnad service? |
| |
Maybe. However, we suggest that customer should
have the original Windows CD ready during the installation.
|
| |
|
| Q11. |
Can I talk on the phone and use the HGC-PowerCom
Broadband service at the same time? |
| |
Yes, you can talk on the phone while you surf
on the web. |
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|
| Q12. |
Can I have multiple HGC-PowerCom modems together
in my home? |
| |
Yes, you can use more than one HGC-PowerCom modems
in your home. |
| |
|
| Q13. |
Will my telephone line be interfered during
data transmission? |
| |
No, your telephone line will not be affected by
the data transmission. |
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|
| Q14. |
Will my electronic equipment be affected during
data transmission? |
| |
No, home appliances and electronic equipment will
not be affected by the HGC-PowerCom modem. |
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|
| Q15. |
Will home appliances and electronic equipment
affect data transmission? |
| |
No, common household appliances that comply with
safety standards will not affect performance of HGC-PowerCom
Broadband service. |
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