HutchCITY Dial-Up

Q1.	Can I change my username and password?
	You can change your username once if you register using your temporary username for the first time. To change your password, please visit http://www.hutchcity.com/member/mcpass.html
Q2.	Is there anything I can do if I lose my password?
	Just call our Customer Service Hotline on 1220, and we will reset your password.
Q3.	What can I do if I want to use "HutchCITY dial-up" overseas?
	You can register for our "Internet Roaming" service. This service is provided by iPass. After you have registered on-line, just download and install the latest iPass dial-up connection kit on your computer to enjoy iPass services whenever travelling overseas.
Q4.	What is PNETS?
	PNETS is a charge imposed on Internet Service Providers by the Office of the telecommunications Authority (OFTA) which is currently HK$1.20 per hour.
Q5.	How do I make a dial-up connection to "HutchCITY"?
	1.Go to "Dial-up Networking" and then double-click "Make New Connection"
	2.Enter "HutchCITY" under the "computer name you are dialling", select your modem type and then click "Next"
	3.Enter our dial-up number; 3009 6688; and then click "Next"
	4.Right-click the HutchCITY dial-up icon, and select "Properties"
	5.Cancel the tick in the "Use area code and Dialling Properties" option only and click the "Configure" button
	6.Tick "Enable software compression" and "TCP/IP" options only, and click "OK"
	7.Double-click the "HutchCITY" icon in dial-up networking, type in your Username and password, and click "Connect" to make the connection
Q6.	How can I install "Dial-Up Networking" on my computer?
	To install "Dial-Up Networking", just : (Please make sure you have your Windows 95/98 CD on hand in case you need it.)
	1.Double-click "My Computer"
	2.Double-click "Control Panel"
	3.Double-click "Add/Remove programme"
	4.Select "Windows Setup", and then choose "communications"
	5.Click "Details" button
	6.Tick the "Dial-Up Networking" checkbox and press "OK"
	7.Windows may ask you to insert your Windows 95/98 CD
	8.Finally, restart your computer
Q7.	How do I install the TCP/IP Protocol?
	To install the TCP/IP protocol, just : (Please make sure you have your Windows 95/98 CD on hand in case you need it.)
	1.Click "Start", go to "Settings", click "Control Panel", and then double-click the "Network" icon
	2.On the "Configuration" tab, click "Add", click "Protocol", click "Add", click "Microsoft" in the Manufacturer's box, and then click "TCP/IP" in the "Network Protocols" box; click "OK" again
	3.Windows may ask for your Windows 95/98 CD to install the components
	4.Finally, restart your computer
Q8.	Why can't I connect at 56Kbps?
	There are a number of factors, which could include :
	Your modem may not support the 56K V.90 standard. You may need to change to a V.90 modem or to upgrade your modem firmware to the V.90 standard.
	The quality and condition of the phone lines and your distance from the telephone exchange can also affect connection speeds. If the connected phone line is not totally "clean" (i.e. if there is line noise), or if you are connecting from an area still using older phone lines, connection speeds at 56Kbps are unlikely to be achieved. Most users in Hong Kong will be able to make connections at speeds ranging from 42Kbps to 48Kbps.
	Too many people accessing the Internet at the same time in the same area. As such the local lines in the region may be heavily occupied.
Q9.	How can I read Chinese on "Internet Explorer"?
	Click "View" on the menu bar in "Internet Explorer"
	Select "Encoding" and choose "Chinese Traditional (Big 5)"
	Make sure you have installed "Chinese (Traditional) Language Support" under your Windows programme. If not, you can download it from Microsoft's web site
Q10.	How can I read Chinese on "Netscape Communicator"?
	Click "View" on the menu bar and select "Character Set"
	Select "Traditional Chinese (Big 5)"

Enquiry

If you need any help or further information, please call us on our 24-hour Customer Service Hotline on 1220.