Careers - HGC Global Communications Limited

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Join Us Now!


If you are interested in a company that supports people to work in their best capabilities, HGC is for you! 

You will enjoy working with our dynamic team and have a progressive career development.  In return, we offer an attractive remuneration package and comprehensive benefits including free shuttle bus service to successful candidates.  Interested parties, please apply with full resume, present and expected salary to career@hgc.com.hk




Sales

Business Development Manager - International Business (Corporate)

  • Consolidates customer requirements and translate into a new service project with commercial evaluation
  • Maintain existing assigned customer base and revenue
  • 5-7 years’ experience in Telecom sector is preferable
  • Good understanding of international enterprise market

Senior / Account Manager - Corporate Sales
  • Provide premium account service to assigned “group accounts” to maintain good relationship and to generate new business opportunities
  • Act as the focal point for all customer services and business requests, work closely with technical teams and other internal and external partners to contribute business growth for the company
  • Experience in corporate sales of IT & Telecom preferred 
  • Technical Knowledge in Virtualization, Cloud Computing, Web Hosting and Managed Hosting is highly desirable
  • Working Location: Kwai Hing

Sales Manager / Account Manager – Enterprise business
  • Perform account servicing to existing customers
  • Develop new business opportunities from customers to generate sales
  • Experience in sales role, prefer in telecom industry Enterprise/SME market
  • Aggressive, energetic, proactive and self-motivated
  • Working Location: Kwai Hing

Senior/Direct Sales (Mass Market)
  • Responsible for outdoor sales activities of residential broadband and voice services
  • Form 5 or above
  • Preferably with 1 year experience in sales or customer services
  • Candidate with management or team leader experience will be considered as Unit Manager

Sales Manager / Account Manager (Data Center Business)
  • For developing new sales and customers for data centre services
  • Degree holder in Information Technology or related disciplines
  • Good IT knowledge and business mind-set to understand enterprise and system operation
  • Understanding of IT outsourcing, data center, or any managed service business
  • Working Location: Kwai Hing




Presales

Solution Support Executive – International Business (Wholesale)

  • Provide pre-sales technical and solution support to sales activities on both voice and data services
  • Support account team to qualify and design end-to-end networking solution for global customers
  • Degree in Engineering with 1-2 years’ experience in telecommunications
  • 1-2 years’ relevant project experiences in telecom/ IT industry




Network

Assistant System Engineer

  • Provide operation support in broadband system
  • Broadband system service roll-out and implementation
  • Degree holder in Computer Science, Electronic Engineering, Information Technology 
  • Solid and hands on experience in operating system

Network Engineer
  • Participate in network planning and design
  • Network performance analysis and reporting, trouble-shooting, fault analysis and performance tuning
  • Degree holder in Engineering field or related disciplines, holder of CCNA or CCNP is an advantage
  • 3 years of experience in networking

Engineer (Rollout implementation)
  • Project management for implementation of service rollout
  • Wi-Fi planning & implementation
  • Second line support and quality governance on contractors
  • 5 years’ experience in telecom industry, fresh graduates will also be considered

Senior / Engineer (Access Network)
  • Provide technical solution and support for projects and maintenance
  • Access network equipment evaluation and utilization control
  • Diploma or above in Engineering or IT related discipline
  • 4 years or above working experience

Field Technician
  • Perform maintenance field work orders for commercial & residential customers
  • Preferably with relevant experience
  • Outdoor work and shift duty are required

Rollout Planning Officer
  • Project planning, delivery and monitor
  • Conduct site survey to prepare technical proposal & site planning for FTTH rollout
  • Form 5 or above with 3 years relevant experience

Service Access Executive
  • Site acquisition & obtain building access permit approval for rollout and orders
  • Coordination between internal & external parties to ensure smooth projects implementation
  • assist and advise BMO management strategy to sales on territory coverage

Technical Officer (Mark-Plant)
  • Acquire plant record drawing in electronic system G/COM
  • Reply written mark-plant request
  • HKDSE graduate or equivalent
  • 1-2 years office clerk experience

Senior Operation Engineer - International Business
  • SDH equipment evaluation and implementation
  • Assist for transmission network design and development
  • Diploma or above in Telecom /Electronics / Information Engineering
  • ECO support is required on shift basis
  • Working Location: Siu Sai Wan
  • Network Operation Engineer / Assistant Engineer – International Business
  • Perform frontier operation support for international telecom network services
  • Partner with service providers for network fault recovery
  • Higher Diploma in Telecom / Electronics / Information Engineering
  • Shift duty (7x24) is required (offering attractive shift allowance)
  • Working Location: Siu Sai Wan

NOC Voice Engineer / Technical Officer
  • Handle complaint and rectify problem, handle fault ticket & perform fault finding and rectification
  • Perform traffic surveillance of International Voice Systems
  • Higher Diploma holder in Telecommunication / Computer Engineering / Electronics
  • 7 x 24 Shift duty is required (with shift allowance)
  • Working Location: Shek Mun

Project Specialist - International Business
  • Perform project coordination on global voice and data services’ projects delivery, handle VIP customers
  • Interface with international carriers for project status update and regular report on service provisioning
  • Degree in Engineering/ IT & 1-2 years’ relevant project experiences in telecom/ IT industry

Routing Executive (International Voice)
  • Perform least cost routing with quality supplier and issue routing order
  • Traffic allocation for committed traffic to the route on time
  • Higher Diploma in Telecommunications or related disciplines
  • 1 year experience in voice routing / quality checking




IT

IT Support Officer - Data Centre and Helpdesk

  • Provide technical support services to internal users & external customers
  • Handle helpdesk phone calls and call registration into helpdesk system
  • Minimum 1 year working experience in computer & data network operations, experience in telecom industry, data centre or helpdesk centre is definite an advantage
  • Shift duty is required with shift allowance
  • Work Location: Shatin 

Technical Support Officer
  • Provide hotline service on technical support, fault diagnosis and troubleshooting for corporate customers
  • Diploma / Certificate in Telecommunications, Computer Science, Electronic Engineering or equivalent 
  • 1-2 years’ experience in ISP / Telecommunication industry is highly preferred 
  • Shift duty is required, 5 days per week

Oracle Database Administrator
  • Undertake DBA role to manage all databases, including database patching, upgrade, performance tuning, monitoring, back-up and recovery for critical systems
  • Provide database support for Oracle, MSSQL and MySQL databases within Unix, Linux and Wintel environment
  • 2-years or above experience in Oracle database administration and support
  • Familiar in different kinds of database recovery methods
  • Knowledge / experience in handling VLDB, performance tunning, systems development with Unix scripts, Java, SQL, and PL/SQL

Analyst Programmer
  • 3-5 years of programming experience
  • Knowledge and experience in system design & development with all / some of the following technologies:
  • Operating System: Windows, Linux and Unix
  • Programming languages: Power Builder, Java / J2EE, Javascript, PL/SQL, Shell Script, Web Service, XML, Webservice, OpenAPI, Python, Node.js
  • Software / System: Apache, Tomcat, Weblogic, Flex Workflow, Microservices, Mulesoft, Oracle SOA Suite, Oracle Data Integration Suite and ConceptWave-Order Care Suite would be an advantage
  • Database: Oracle, MySQL, 

System Analyst (Billing)
  • Responsible for user requirement collection, systems analysis and design, customizing, enhancing and maintaining application systems            
  • Propose technical enhancement (including interim / workaround solution) and proper architectural layering, componentization and reuse across the team
  • 8+ years of IT working experience
  • Solid hands-on experience on software development, especially on Oracle PL/SQL, Java and J2EE          

System Analyst (Online)
  • Conduct user requirement collection and business analysis, systems analysis and design on system maintaining, customizing and enhancing; in order to define scope of change to meet the client's expectations            
  • Ensure flexibility, robustness, scalability and performance of application systems by executing activities, such as system analysis and diagnosis, software coding, trouble shooting, performance tunning and testing.       
  • 8+ years IT working experience and at least 2 years in Senior Analyst Programmer capacity     
  • Knowledgeable and experienced in systems analysis and architectural design, preferable on Web and Mobile Application         

Information Security Specialist
  • Develop and maintain security policies and guideline for the corporate
  • Responsible for monitoring of security controls and handling, investigating and coordinating IT security incident
  • Minimum 3 years hands-on experience in information security related duties
  • CISSP / CISA certification or equivalent

Cloud Operation Specialist
  • Provide help desk support for Cloud Service
  • 2 years or above working experience in computer and data network operations
  • Knowledge in Windows Server, Linux and TCP/IP, with knowledge in Cloud platform preferable
  • Shift duty is required 
  • Location: Kwai Hing

Cloud Engineer
  • Perform the solution design, implementation, maintain and support cloud computing environments
  • Work directly with customers on requirement collection & analysis, design and implementation for large scale and multi-sites cloud solutions
  • 3+ years of cloud or virtual infrastructure design and implementation experience
  • Advanced network configuration experience such as routing, VLAN tagging, trunking and link aggregation




Data Centre

Technician – Network Operation Centre

  • Conduct daily system operations according to handbook, including batch job submissions, tape mounting and other administrative tasks
  • Diploma holders in Information Technology or equivalent
  • Experience in computer operation support, leased line and data network operation
  • Shift duty is required
  • Location: Kwai Hing / Wong Chuk Hang

Facilities Engineer
  • Lead and manage facilities technicians to operate and maintain mission critical facilities of data centre on 24x7 basis to achieve service level requirements and specifications
  • Degree/Higher Diploma graduates in Building Services/Electrical/Mechanical Engineering or equivalent
  • 3+ years of experience in operation and maintenance of 24x7 mission critical facilities, in ISO certification and audits, relevant experience in data centre/telecommunications industry preferable
  • Location: Kwai Hing / Wong Chuk Hang

Facilities Technician
  • Maintain and operate the facilities of data center
  • Holder of registered Electrical worker license A
  • Shift duty is required
  • Location: Kwai Hing / Wong Chuk Hang




Customer Service

Account Services Executive

  • Perform business services duties such billing adjustment, relocation and service agreements renewal
  • Handle second tier business complaint
  • Form 5 or above with 3 years or above relevant experience in customer services

Customer Service Representative
  • Provide hotline service support to customers
  • Coordinate with customers and internal departments 
  • Form 5 / DSE graduate, with IT knowledge will be an advantage
  • Relevant experience in customer service is preferred

Service Support Executive
  • Perform daily orders / maintenance job dispatch to field Technicians / contractors
  • Coordinate with Sales, Customer Service and Technical Team on orders’ progress follow-up
  • Form 5 graduated
  • 1 year or above experience in sales coordination or customer service is preferred
  • Shift duty is required

Senior / Digital Customer Service Officer
  • Assist to improve upcoming logistic flow and project execution
  • Support team leader to review system logic, fine-tune workflow, frontline handling script, customer communication material etc…
  • University graduate, preferably in Business, Statistics, Computing or related disciplines
  • At least 2 years relevant experience

Senior Customer Care Officer
  • Supervise hotline teams to provide quality service on customer’s enquiries
  • Assist Customer Care Manager to achieve the inbound call centre related KPIs such as call answer rate, prepare statistical report and performance summaries for management
  • Analyze service data including customer demands, experience and outcomes from satisfaction surveys to develop action plans for driving strategic change
  • University degree holder 
  • Minimum 3 years’ experience in related field 
  • Occasionally travel to PRC

Service Manager
  • Perform account services to corporate clients
  • Work with sales team to develop and execute strategic plans to maximize company's profit
  • Diploma or above, preferably in Information Technology or related discipline
  • Experience in client servicing or account management




Finance & Administration

Internal Auditor

  • Participate in conducting internal audit assignments
  • Identify internal control deficiencies and provide feasible recommendations to improve business effectiveness and efficiencies
  • Assist in formulating comprehensive internal audit plans and programs in internal control
  • Degree holder in Accounting/ Finance or related disciplines with recognized professional accounting qualifications
  • Minimum 3 years related working experience with internal audit experience is preferred

Technical Officer
  • To assist in the management of office space planning, relocation, facilities maintenance and renovation projects
  • To monitor the security system of repair and maintenance works
  • Higher Diploma or above in Electrical Engineering / Building Services Engineering or equivalent and holder of Certificate of Grade A Registration of Electrical Worker
  • Around 3-5 years’ experience in Property & Facility Management field




Marketing & Analysis

Senior Marketing Executive – Consumer Market

  • Work with the marketing team in executing various marketing tasks including search engine marketing and optimization, online advertising, web site management as well as offline marketing activities.
  • Monitor and analyse online marketing performance and prepare performance reports
  • University graduate or equivalent
  • 3 to 5 experience in marketing, experience in online marketing is preferable

Business Analyst
  • Provide daily and monthly reports for business performance analysis
  • Work closely with business units and provide value-added analysis and recommendations to support business decisions / improve business efficiency
  • Degree holder in Business Administration, Finance, Statistic or other related discipline
  • Minimum 1 year of relevant experience

Business Analysis Executive - International Business
  • Support Account Receivable management include Debt Recovery, Aging monitoring & reporting
  • Validate billing documents and prepare accurate information for billing arrangement
  • 1 year Accounting experience preferably




Product

Product Manager (Cloud & Security) - International Business

  • Research and develop prototype for new products on cloud and security
  • Acquire new technologies and apply them to the products and customer cases
  • 8-10 years working experience in cloud
  • Candidate with less experience will be considered as Product Executive

Senior / Product Development Specialist - Cloud-based Service / Network Service
  • Evaluate technology, customer and market trends on cloud product / service to identify and capture market demand for IT & Telecommunication Solution to develop next-generation service
  • Develop and enrich the product portfolio of Cloud products and value-added services in supporting Commercial and Residential markets to maximize revenue and profit.
  • At least 5 years of work experience in software development or system integration
  • Proven product experience in delivering scalable web applications or portals concentrating on performance and user experience
  • Experienced / Knowledge in web programming language and database such as Java (JSP), PHP, HTML, Javascript, Perl, CGI, Python, Ruby, ASP. NET (ASPX) is a must

Assistant Manager – Product Marketing
  • Align and drive product marketing strategy for ICT solution from both HGC and external partners' product portfolio, e.g. cloud and security solutions, IOT solutions
  • Technically strong in ICT solution that can help for new product evaluation, partnership alliance, pre-sales support and solution selling
  • Critical analysis of overall sales P&L results as well as business intelligence data at product level, so as to understand trends which provide input into what types of offers to create as well as where to execute
  • Collaborate with marketing team members to evolve how we land campaigns, communications, offers and partnership models
  • All round knowledge in Telecom and ICT solution that can help to build knowledge management portal and training material to frontline salesmen



We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.